Renu Bakshi

Facebook’s main failing: being too slow to share data-leak truth

The irony isn’t lost on anyone. The globe’s premier social sharing platform failed to share in the crucial days following a crisis. Instead, executives remained silent, allowing the media to tell the...

Lessons in damage control reaped from United Airlines PR disaster

If United Airlines’ CEO didn’t know this before, he does now: crisis response can break a company’s bottom line. It would be a gross understatement to say that Oscar Munoz mishandled the situation...

2016 Year in Review: Somewhere on the road to political correctness, we lost Christmas

In 1974, I recall my sisters returning from school in tears after a Christmas break, telling my parents how a chubby man in a red suit came down chimneys with gifts for children who had been good. He...