Renu Bakshi
WestJet’s complaint response provides critical corporate lessons
WestJet, congratulations on 27 years. Your vibrant teal, competitive rates and world’s friendliest crew had me at hello. Sadly, a flight from Calgary to Vancouver changed things. The passenger...
Two high-profile crises prove that 'no comment' lengthens the media cycle
If you are the first to report your crisis, you’ll land better and recover quicker, writes Renu Bakshi
YVR’s winter meltdown a failure in crisis leadership
Winter storms cancel flights and disrupt airport operations. Everyone knows that. Yet, when Metro Vancouver’s forecast delivered on its promise, the one entity required to trigger an adequate crisis...
Somewhere on the road to political correctness, we lost Christmas
A recent national survey found 92 per cent of non-Christian households prefer “Merry Christmas” to “Happy Holidays.” Of the respondents who grew up in Christian households, 29 per cent said they...
Renu Bakshi: ‘Calm before the storm’ – upcoming death laws test Canada’s woke values
You can see a euthanasia accessor in Vancouver sooner than a family doctor
Vancouver’s PR Crisis: How Kennedy Stewart’s silence became an ABC battle cry
“Vancouver resembles Gotham City,” said a stranger named Jared on election day. He told me that since arriving from Manitoba six years ago, he’s sickened by Vancouver’s decline, and that too, in a...
Bikeshare station against public art depicts a city arguing with itself
A quintessential Vancouver debate emerged a few days ago, this one with an unexpected twist, a turn so sharp that it likely caused city officials pause, confusion, and panic. Full disclosure. This...
Discriminatory B.C. health policies favour government workers
This column is about a forgotten group whose voice has been drowned by anti-vaccine rhetoric – a group that has been wilfully ignored by the B.C. government and public health officer Dr. Bonnie Henry...
The exit of Dr. Henry and other top 10 predictions for 2022
As our lives remain more new than normal, here are some predictions (and wishful thinking) for 2022. Dr. Henry Provincial health officer Bonnie Henry’s credibility keeps slipping. Last spring,...
Controversial tweet's fallout holds lesson for employers, employees
You’ll often find the following disclaimer on social media profiles: “Tweets are my own and don’t represent my employer.” I shake my head at the naivety of even the most educated. If an employee...