Uber announces new safety protocols during COVID-19

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Uber is implementing new safety protocols for drivers and riders who still depend on ridesharing for essential trips.

Starting May 18, all Uber drivers and riders are required to wear a face mask or a face covering during their trips.

“It is important to us that you know what to expect when you take that ‘second first trip’,” said Uber.

“Over the last two months, our tech and safety teams have been hard at work building a new product experience that will help protect everyone, every time they use Uber.”

Several other changes which will start next week include:

Online checklists: Riders and drivers will have to confirm if they have taken certain steps to help stop the spread of COVID-19.

Mask verification: Before drivers are able to start accepting trips, they will be asked to take a selfie with a mask on whereby the application will verify and let the rider know when the driver is on the way. The same will be required for riders.

Accountability: There will be a new option for feedback in the Uber app to report if a rider or driver is not wearing a mask or face cover. Drivers and riders are encouraged to cancel trips, without penalty, if they don’t feel safe.

New limits for UberX and UberXL: Riders are no longer allowed to sit in the front seat of the car, therefore, every ride with Uber will have one less passenger seat available to allow more distance in the car between rider and driver.

Richmond News