As a business manager at Noble BC, John Fu understands the crucial role that bench strength plays in any successful organization.
In a thriving business, every team member's contribution is essential to achieving success. A leader may set the vision, but the efforts of the frontline employees, who interact with customers daily, are pivotal in driving the company forward.
This type of total team commitment is a hallmark of Noble BC, one of British Columbia’s leading plumbing and heating distributors. A key player in shaping British Columbia’s infrastructure and future, the company partners with mechanical contractors, manufacturers and construction experts on some of the province’s largest, multi-million-dollar projects, including the new St. Paul’s Hospital, Oakridge Centre Redevelopment, Latimer Village and Senakw District Energy.
“It’s definitely satisfying to go through a city or town that we operate in and know that we’ve been involved in shaping it,” Fu says. “To be able to put Noble’s stamp on some of these legacy projects that will be around long after we’re gone is gratifying.”
Noble’s success stems from its committed team, which is involved at every stage of a project, from inception to completion. With nearly 200 years of combined experience across the inside and outside sales teams, they possess the expertise to make well-informed decisions for both vendors and clients.
“We’re very specialized in each one of our departments with a lot of industry experience and experiences from other companies,” Fu explains.
The company’s culture is built on collaboration, shared accountability and a focus on achieving the best possible outcome. Fu compares it to a well-run business where even the team members behind the scenes are empowered to remind the leadership of what’s needed to ensure success. Every role is valued, and every employee holds each other accountable for delivering top-tier service.
“The culture that’s been built is to the point where we no longer have to remind the team to provide the best customer service, because it's an expectation that we have amongst ourselves, and we all hold each other accountable to that,” Fu adds.
Noble BC’s commitment to excellence extends beyond its employees and customer base. The company actively participates in industry associations such as the Mechanical Contractors Association of B.C., the Southern Interior Construction Association and the Canadian Institute of Plumbing and Heating (CIPH).
Fu, who sits on the board of CIPH and is a former board member of the Mechanical Contractors Association of B.C., believes this involvement gives Noble a “bird’s eye view” of the industry and allows them to help shape its future.
“By being involved in associations that affect the industry, we can have a better understanding of what’s happening and help influence whatever changes are coming down the road,” Fu explains.
Noble BC is also deeply invested in supporting the communities it serves. The company sponsors local sports teams and events in the Fraser Valley and Okanagan regions, including the B.C. Summer Games, Vancouver Football Club, Rutland Senior Secondary football team and the annual Battlezone Vancouver street dance competition. During the holiday season, the Noble team rallies together to raise funds for local food banks and sponsor families in need.
“These are the types of commitments that are the most fulfilling to us,” Fu says. “We believe that it’s important to serve the communities that we’re in.”
At Noble BC, all contributions count, whether it’s delivering exceptional service to clients or supporting the communities they help build. This understanding of bench strength ensures that Noble BC continues to lead the way, both in the industry and in the communities they work within.
For more information, visit noblebc.ca
