In a global marketplace teeming with volatility, customers have come to rely on the Vancouver Bullion & Currency Exchange for its myriad of cost-effective, proven financial solutions.
Though perhaps most commonly known for its walk-in cash exchange service, VBCE’s breadth of expertise has run the full gamut for close to 40 years: foreign exchange (FX), wire transfers, fraud prevention, recurring payments and so much more.
And it’s all available through a simple click or phone call, with no need to commute to the bank.
“We pride ourselves on excellent customer service,” explains Eric Low, vice president of retail sales & business development with VBCE. “Our industry knowledge and experience are here to guide our clients through their foreign exchange transactions by finding the best solution sets, regardless of whether the transaction is one-off or recurring.”
The VBCE advantage is most evident across three core areas.
International payments
Companies may think a bank is the best option to make transactions — like exchanging funds for international payments — but VBCE is easier and saves money. Its international payments include: wire transfers, electronic funds transfers, automated clearing house and international transfers, among others.
The benefit to businesses are three-fold: VBCE’s international payments, including wire transfers and exchanging currencies, saves money because of the company’s stronger exchange rates and no service fees; the business owner or accountant doesn't need to go to the bank; and VBCE can save the information for common transfers as a template, and unlike at a bank, these don't expire.
“We specialize in creating customized solutions for our clients,” Low says. “Because everybody is different, what we can do is really understand the nature of their business and come up with solutions.”
Fraud prevention
If a small business accidentally receives an email from a bad actor trying to phish company emails, they’ll often just act on it and get caught in a phishing scheme.
The VBCE team vets information around payments to vendors and is able to understand if something’s out of the norm or when it's a first-time template and the information doesn't look correct. That info is flagged until the client confirms directly with the vendor through other means than the initial email request.
“We craft our fraud prevention around adding extra controls to ensure that everyone is doing their due diligence,” Low says.
Full-service support for all
With service levels decreasing, the service at VBCE remains high and is a core part of its differentiation. Customers can call and speak to a human, visit a branch, email a trader, or connect with a customer service team to help you decide how to accomplish your goal.
It’s through this personal connection that a business gains an expert in currency exchange and international payments to help guide and save money on business currency exchange transactions.
“We hold the highest level of integrity and ethical practice and strive to offer our customers an amazing experience by providing the best rates and best-in-class service,” Low says.
Ready to simplify your business transactions? Start today by visiting vbce.ca/online/business and experience seamless financial management from the comfort of your home.
